Dear Customer:

Hello!

Thank you for choosing Nut Core Computing Technology Co.Ltd(hereinafter referred to as "Nut Core Computing") server products ! In order to protect your legitimate rights and interests and relieve your worries of purchasing a machine, Nut Core Computing makes the following warranty service commitments to you, and provides you with standard warranty services accordingly when you need them .

1. Warranty period

Nut Core Computing provides a three-year warranty on its servers and storage products. The free warranty period of each component is shown in the following table:

① The start date of product warranty is the date of product arrival. If the user cannot provide a valid proof of arrival date, the warranty start date of the product shall be the date recorded by Nut Core Computing , plus one month.

② The Nut Core Computing server components purchased separately by the customer are guaranteed for free within one year from the date of purchase. The warranty method is for replacement upon shipment, excluding free on-site service.

③ The warranty period of the components purchased by the customer for the expansion of the original machine is calculated along with the warranty period of the original complete machine product. If the remaining warranty period of the complete machine product is less than one year, the longer the remaining warranty period of the components and the complete machine will be calculated.

④ If the warranty period of the entire machine ends and any parts that have been expanded and have not been covered fail, the warranty method is to ship and replace them, excluding free on-site service. Nut Core Computing supports remote guidance and troubleshooting.

⑤ The warranty period of the product components repaired by Nut Core Computing is calculated along with the warranty period of the original machine product. If the repair date is less than three months from the end of the warranty period of the original complete machine product, the component is warranted for three months from the repair date.

⑥ The components used for maintenance are equivalent to or higher in critical functions than the original components.

⑦ The repaired and replaced components belong to Nut Core Computing, and users must maintain the original use status of the faulty components. If the user requests to retain, disassemble, or modify defective components due to their own reasons (such as scientific research, confidentiality, etc.), the defective components will lose their warranty eligibility.

⑧ For hard drives that are required to be free of recycling services in the contract, Nut Core Computing has the right to dismantle and retrieve the replaced faulty hard drive case or destroy the hard drive on-site.

⑨ The PC grade hard drive components purchased by customers for servers are not guaranteed by Nut Core Computing from the date of purchase.

2. Warranty confirmation procedures

Users need to provide the following information when reporting repairs:

① Product model;

② Machine serial number (S/N);

③ The software and hardware configuration of the system, detailed fault description, and system error information;

④ User unit name, contact person, contact information, and detailed address.